Effective date: August 12, 2020

This policy describes how Fletcher Chouinard Designs, Inc. (“FCD,” “we,” or “us”) collects, uses and shares information collected through fcdsurfboards.com and other websites that link to this privacy policy (collectively, the “FCD Services”).

HOW WE COLLECT AND USE INFORMATION

We collect personally identifiable information (“PI”) such as your name, your contact information, your shipping information, and your billing information (such as credit card account data) when you provide it to us through your use of the FCD Services, for example when you interact with our website or place an order.

We only use the PI that we collect to provide the FCD Services (such as to process and ship your orders or respond to customer service requests). We do not collect email addresses for marketing, advertising or other promotional activities.

Our website does not use third-party analytics vendors such as Google Analytics.

How we share information

WE DO NOT DISCLOSE YOUR PI TO THIRD PARTIES, EXCEPT AS FOLLOWS:

To companies that provide services to us or perform functions on our behalf (such as processing credit card payments or taking orders) and have agreed to use your information only for the purposes we request;
When we believe disclosure is appropriate to comply with applicable law, legal process, and/or governmental authorities;
When we believe disclosure is appropriate to enforce our Terms of Use and other agreements, or to protect our rights, our customers, our property, our employees, or others; and
If we are involved in a merger, acquisition, bankruptcy, partial or total sale of assets, or other corporate change.

Correcting or Updating your information

If you would like to request changes to the PI that you have previously provided to us, please contact us by mail, email, or telephone using the contact information below.

cookies

We do not use “cookies,” “web beacons,” “pixels” and other similar technologies to track our customers and collect information in connection with the FCD Services.

internet-based advertising

We do not advertise digitally.

children

The FCD Services are not intended for the use of individuals under the age of 13, and we do not knowingly collect information online from individuals under the age of 13.

LINKS TO THIRD PARTIES AND SOCIAL MEDIA

Our website contains links to third-party online properties. These third parties have their own policies that govern their collection, use, and disclosure of information. We recommend that you read their privacy policies to learn about their practices.

Social media provides tools that many of our customers use and enjoy, and we include links to various social media platforms on our websites. If you interact with these social media tools through our website, your experience on those social media sites will be governed by the privacy and other policies of those sites. So, the privacy settings you have chosen on those sites will determine the degree to which your information is made public. We encourage you to choose your privacy settings on those sites accordingly. Confirm against links on site – see blog details.

SAFEGUARDING YOUR PII

We have reasonable and appropriate physical, electronic, and administrative measures in place to safeguard the security of your personal information. However, when you communicate with customer service via email or chat on our websites, these communications may not be encrypted. For that reason, we ask that you do not share sensitive information via these communication channels.

YOUR PRIVACY RIGHTS

The California Consumer Privacy Act (“CCPA”) and, potentially, other applicable state or federal laws provide you with rights regarding how your data or personal information is treated, and we want to ensure you understand and are able to exercise those rights.

Personal Information We Collect, Disclose or Sell for a Business Purpose. The chart below summarizes the categories of personal information we have collected and shared in the past 12 months for a business purpose, and for “sale.” (see last two columns of the table below for a description of each) Please know that the definition of “sale” under CCPA and other laws can be very broad and therefore may include in their scope many common business activities involving the sharing of data, even when the personal information shared is not exchanged for money.

	
	
		The categories of personal information we collect:
		Sources of this personal information:
		The purposes why we collect and use this personal information:
      	Categories of third parties to whom we disclose this personal information:
      	Categories of third parties to whom we sell this personal information:
	

	
		Identifiers like your name, email, address, phone number and phone call records, payment information
		You, buy products from us, interact with our customer service department, or return products
		To process, fulfill and deliver products to you and to provide effective customer service
      	Service providers for services related to payment processing, fraud detection and security, order processing and management, logistics, shipping, customer relationship management
      	N/A
	

		Commercial information such as purchasing history
		You, when you buy products from us or return products
		To provide effective customer service and to process returns of product
      	Service providers for services related to order processing and management, logistics, shipping, customer relationship management
      	N/A
	

Your Rights Regarding Personal Information. You have the following rights with respect to the personal information we collect, subject to certain exceptions and limitations:

For certain categories of personal information, the right to request a list of what personal information (if any) we disclosed to third parties for their own direct marketing purposes in the preceding calendar year and the names and addresses of those third parties;
The right to know the categories and/or specific pieces of personal information we collect, use, disclose, and sell about you, the categories of sources from which we collected your personal information, our purposes for collecting or selling your personal information, the categories of your personal information that we have either sold or disclosed for a business purpose, and the categories of third parties with which we have shared personal information;
The right to request that we delete the personal information we have collected from you or maintain about you.
The right to opt out of our sale of your personal information.

The right not to receive discriminatory treatment for the exercise of your privacy rights under the CCPA.

To exercise any of the above rights, please contact us using the following information and submit the required verifying information, as further described below:

By phone at 1-800-638-6464
Online HERE

Certain Unidentifiable Personal Information. There may be information that is designated as personal information under the CCPA or other state or federal laws, but this information, on its own, does not allow us to identify you in our systems—for example, search or browsing history. If this information is the only information we have collected on you, we will notify you that you are unidentifiable to us – we are not able to find information about you in our systems.

Verification Process and Required Information. We may need to request additional information from you to verify your identity or understand the scope of your request, although you will not be required to create an account with us to submit a request or have it fulfilled. We will require you to provide, at a minimum, your email address, full name, billing address (with zip code) and phone number, and for access requests may require (if you have made a purchase with us) that you identify some items ordered.

Authorized Agent. You may designate an authorized agent to make a request on your behalf, which, for your protection, we will also need to verify as authentic.

UPDATES TO THE PRIVACY POLICY

If we modify this Privacy Policy, we will post the revised Privacy Policy online. We will notify you if the policy changes in any material way by sending a notice to the email address you provided us or by placing a prominent notice on our website at fcdsurfboards.com. You should check regularly to see if this Privacy Policy has changed.

CONTACT US

If you have any questions about this Privacy Policy, you can email, write, or call us:

privacyandterms@patagonia.com
Patagonia Customer Service
8550 White Fir Street
Reno, NV 89523

1-800-638-6464